Algemene voorwaarden

by J.H.M. van Wijk, trading under the name VAN WIJK CONSULT and in the legal form of a sole proprietorship.

Driehoekslaan 16d 3601 HP Maarssen,
Stichte Vecht, the Netherlands

+31 346 550702
+31 6 30 41 75 30

Chamber of Commerce number 30238498

VAT number NL 1763.80.486.01

Bank number 31 13 20 341

IBAN NL89 RABO 0311 3203 41


Article 1 General

1. The services of VAN WIJK CONSULT includes among others from management and commercial advice, support & training, networking & marketing (relationship management), conflict management (implement & facilitating recovery circles (restorative circles)), mediation, communication training (dialogue * and conflict management), international business and humanitarian activities, training & implementation community development & sociocratic decision-making, biographical coaching and inspiration therapy and support in coaching in improving fitness. This offer is available to individuals and to (people in) organizations.

2. These general terms and conditions apply to all work carried out by VAN WIJK CONSULT offers, orders and agreements (continued), unless expressly agreed otherwise.

3. The applicability of any general conditions of the client is explicitly rejected.


Article 2 offers

1. All services offered by VAN WIJK CONSULT are without engagement, unless otherwise indicated.

2. VAN WIJK CONSULT is free to within two working days after acceptance of its offer by the customer to withdraw its offer in which case no agreement is reached.

3. VAN WIJK CONSULT is not held liable if the agreement contains an error or typo.


Article 3 conclusion of the contract

1. The contract is concluded at the time that an order confirmation by the client at VAN WIJK CONSULT is signed by both parties or received by email is confirmed.

2. VAN WIJK CONSULT, the principal can grant an option. If this option is not within the time limit set by VAN WIJK CONSULT is accepted, will void the option and can no longer be done on there.


Article 4 Content Agreement

1. The content of the agreement is completely determined by the assignment confirmation of van WIJK CONSULT, or, failing that, its last offer.

2. Amendments to the agreement are effective only if agreed in writing or electronically by both parties. 


Article 5 Implementation Agreement by VAN WIJK CONSULT

1. If VAN WIJK CONSULT work is to be carried out on behalf of one or more participants, the agreed compensation is payable if the participant or participants for any reason, is not at the agreed place and time as agreed.

2. Foreclosures should always be as soon as possible to VAN WIJK CONSULT´S message.

3. VAN WIJK CONSULT will respond to reasonable requests for the agreed activities to be carried out at a different time, but not obligatory. Any additional costs are to be borne by the client.

4. If VAN WIJK CONSULT and/or its third party is down by illness or any other reason is unable to carry out the agreed work at the appointed time, as soon as possible in consultation with the client a different time be agreed without VAN WIJK CONSULT be liable for any damages that the client thereby suffers.

5. VAN WIJK CONSULT will work in line with the agreement on a careful manner, in accordance with the requirements of professionalism and good workmanship. VAN WIJK CONSULT does not guarantee that following the activity the intended result will be achieved. The commitment is a commitment and no obligation. There it here to a personal service goes, the success depends on the cooperation of both parties.


Article 6 obligations of the principal

1. To carry out the assignment well and as much as possible according to timetable, provided the client in a timely manner all documents and information required. This includes the posting of employees of the Organization at the command of the client, which (will). The client shall provide, at the request of van WIJK CONSULT, on its location for VAN WIJK CONSULT free of charge a private workspace with phone line and, optionally, a fax and/or email and internet connection. If this is not timely or not in accordance with the agreements, has VAN WIJK CONSULT the right to suspend the execution of the agreement and/or additional costs resulting from the delay according to the usual rates to charge to the client.

2. If the client is a legal person which for the benefit of its employees and/or enters into an agreement with VAN WIJK CONSULT subordinates, then the client is responsible for ensuring that employees are also the provisions of these general conditions.


Article 7 price and payment

1. All amounts do not include the statutory sales tax (VAT) unless expressly stated otherwise.

2. Any requirement and subsistence costs, accommodation costs, room hire and cost of the participants and staff at VAN WIJK CONSULT used refreshments are not included in the price and will be charged separately to the customer unless explicitly stated otherwise.

3. If the project management or the group work begins before noon or if this work ends after 13:00 by VAN WIJK CONSULT and the participants a lunch break of at least half an hour. The cost of this lunch break shall be borne by the customer, unless otherwise agreed. If this work begins for 17:00 or after 18:00 ends by VAN WIJK CONSULT and trip participants at least an hour. The cost of this trip are the responsibility of the client, unless otherwise agreed.

4. The client must pay invoices from VAN WIJK CONSULT received within the stipulated payment term.

5. VAN WIJK CONSULT is becoming empowered payment of outstanding invoices and/or of a reasonable advance payment or security agreed to desire before making the work done or continue. The client shall be informed in writing or via the email.

6. Where the time limit for payment, the client shall, after giving notice to his VAN WIJK CONSULT at least once within a reasonable period of time to pay, be in default by operation of law. In that case, the client shall, from the date on which the required sum fell due up to the time of payment 3% interest unless the statutory interest rate is higher, in which case the statutory interest rate shall apply. The interest on the due amount is calculated from the time that the client is in default until the moment of payment of the full amount. In the absence of timely payment, the client shall also be liable for all reasonable legal and other costs with a minimum of 15% of the outstanding invoice amount. In addition, VAN WIJK CONSULT when exceeding the term of payment shall be entitled all work for the client immediately to cease or suspend, without being liable for any damage resulting. In addition, all costs of recovery, after the client is in default, both judicial and extrajudicial, shall be charged to the client.

7. In the event of liquidation, bankruptcy, seizure or receivership of the client are the claims of VAN WIJK CONSULT on the client immediately due and payable.


Article 8 increase rate

1. VAN WIJK CONSULT is authorized in the case of contracts for an hourly or day rate, this rate three months after the contract was concluded. VAN WIJK CONSULT will inform the client in writing or via the email one month before the entry into force of the new rates of the rate change.

2. If the increase of the hour or half-day rate must be made within three months after the conclusion of the agreement, the client is entitled to dissolve the agreement by means of a written declaration.

3. An increase in the rates because of an increase in the sales tax or another legal measure is no ground for dissolution.


Article 9 secrecy

1. VAN WIJK CONSULT will treat all information, in whatever form, available to them in the implementation of the agreed activities as confidential, unless communication thereof is reasonably necessary for the proper implementation of that work, that information is generally known or is included in an accessible source for the third.

2. VAN WIJK CONSULT is authorized to publish in its reference list its activities and results.

3. Calls, sessions and other contacts of any kind between VAN WIJK CONSULT and the participant take place, be regarded as strictly confidential. VAN WIJK CONSULT will therefore to no one, not even to the principal, communicate anything about the content and conduct of these contacts unless the participant expressly consent.


Article 10 Complaints and prescription

1. Any complaint in relation to the activities organized by VAN WIJK CONSULT within twelve days of the end of the activity to be submitted in writing to VAN WIJK CONSULT. Then will be answered in writing within four weeks. Most important thing is that there is a common basis

2. All claims against VAN WIJK CONSULT not within 1 year after their production at VAN WIJK CONSULT are submitted, they will expire by limitation, except that an action for natural persons shall become statute-barred by expiry of two years from the notification made in accordance with the first paragraph.


Article 11 Liability

1. All participants take part in activities voluntarily. All participants are personally liable for any damage caused to themselves or to third parties during the activities.

2. VAN WIJK CONSULT is not liable for damages of any nature whatsoever, because VAN WIJK CONSULT is worked on by the client and/or participant provided incorrect and/or incomplete information unless this error or omission should have been known by VAN WIJK CONSULT.

3. VAN WIJK CONSULT is not liable for damage to the participant arising out of an already existing damage before the start of the activity at the present physical or mental condition or participant State of mind.

4. VAN WIJK CONSULT is never liable for indirect damage, including consequential damage, loss of profit, lost savings and damage due to business stagnation.

5. If VAN WIJK CONSULT should be liable for any damage, then the liability of VAN WIJK CONSULT is limited to the invoice amount, at least until that part of the agreement to which the liability relates. If a term contract is with the client, then the liability is limited to the amount, in a period of one year has been charged to the client.


Article 12 force majeure

1. If and to the extent of VAN WIJK CONSULT as a result of force majeure not or not timely or not fully comply with its obligations, will suspend the VAN WIJK CONSULT work to be carried out for the duration of the force majeure.

2. Force majeure means any of VAN WIJK CONSULTs foreclosure that do not meet its debt due and by virtue of law, a legal act or generally accepted concept for her account.

3. If the force majeure has lasted for more than two months, then VAN WIJK CONSULT is competent the agreement by means of a written declaration, without VAN WIJK CONSULT liable for the damage which the customer suffers as a result of the dissolution.


Article 13 End agreement

1. VAN WIJK CONSULT is authorized to do any contract or other legal relationship between VAN WIJK CONSULT and client to terminate with immediate effect or to suspend its obligations in the matter, without to be liable for damages, if the client:
-do not fully fulfil his obligations;
-in such circumstances that VAN WIJK CONSULT has good ground to fear that client will be unable to fulfil its obligations ( for example, its establishment being durable, in the case of a natural person who is placed under guardianship and in the case of a legal person if it is dissolved);
-suspension of payments or bankruptcy has been requested or the debt restructuring arrangement on him of application is explained.

2. in addition to the VAN WIJK CONSULT agreement (do) dissolve if circumstances arise of such a nature that fulfillment of the obligations becomes impossible or to standards of reasonableness and fairness can no longer be met, or if other circumstances arise of such a nature that unaltered maintenance of the agreement cannot reasonably should be expected.


Article 14 Cancellation

1. Cancellation must be made in writing at any time. Date postmark is used for the calculation of the cancellation deadline.

2. If the client cancels the contract, all costs incurred by VAN WIJK CONSULT already made, including development costs and preparation costs, will be charged to the client.

3. In case of cancellation within one month before the start of an agreed contract compensation is paid. This does not apply to the opposing of a therapy, coaching or mediation
appointment. That can be done free of charge up to 24 hours before the start, as is done within 24 hours 50% charged.

4. In the case of an agreed hourly rate and effort appointment the cancellation costs are in the first month for starting work 100% of the budgeted earnings in that first month, 75% if two months before the start is cancelled and 25% if three or more months prior to the start of the work is canceled. An hourly rate/exercise appointment usually for therapy, coaching, conflict resolution and marketing.

5. In the case of an agreed fixed fee (often for advice and training) are subject to the same rates and terms.

6. If the actual cost on the part of VAN WIJK CONSULT as a result of the cancellation exceed the cancellation fee, then the additional cost by VAN WIJK CONSULT to the client will be charged.

Article 15 Intellectual property

1. All intellectual property rights on all of the client VAN WIJK CONSULT to posted or delivered documents, such as course material, opinions, brochures, leaflets and the like, be based exclusively at VAN WIJK CONSULT, unless otherwise indicated.

2. Without the express written permission of VAN WIJK CONSULT client should this material, or parts thereof, does not publish or otherwise reproduce. This includes if this order of the client are written.

3. It is not allowed without prior permission from VAN WIJK CONSULT to make image and/or sound recordings in an activity.


Article 16 Conflict resolution, applicable law and competent court

1. If any clause in these terms and conditions or the agreement null and void or is successfully destroyed, this is replaced by a term, that is as close as possible to the intended economic impact. If necessary, parties are held to standards of reasonableness and fairness to each other about a modification to negotiate.

2. These terms and conditions and the agreement is Dutch law is applicable.

3. All disputes concerning contracts between the client and VAN WIJK CONSULT not with each other or can be solved by conflict resolution be submitted to the competent court in the district where VAN WIJK CONSULT is established. The client being a natural person has 1 month after VAN WIJK CONSULT in writing vis-à-vis the client on this clause has professions, in order for settlement of the dispute to the competent court according to the law.


* Appreciative inquiry and non-violent communication are basis for dialogue and conflict controlling activities

Mijn impact - ervaring van anderen

"Jolanda van Wijk is dedicated to mentoring peace makers around the world in restorative circles and other social technologies that are key in transforming our world from the ravages of division and violence to one of justice and peace." - September 2017


Fred Arment - Founding Director of International Cities of Peace

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